Delivery Policy
At Pharmaceutra, we are committed to providing efficient and reliable delivery services for your orders of medicines. Please review the following information regarding our delivery policy:
1. Shipping Methods and Times
We offer various shipping methods to accommodate your needs, including standard and expedited shipping options. Shipping times may vary depending on your location and the shipping method selected during checkout.
- Expedited Shipping: For fast delivery, expedited shipping options are available with delivery typically next business day after processing.
Please note that shipping times are estimates and may be affected by factors beyond our control, such as weather conditions or carrier delays.
2. Order Processing Time
Orders are typically processed and dispatched within 1-3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been dispatched.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order and the selected shipping method. You can view shipping costs during the checkout process before completing your purchase.
4. International Shipping
We offer international shipping to select countries. International shipping times and costs may vary depending on the destination and customs clearance procedures. Customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities.
5. Delivery Tracking
Once your order has been dispatched, you will receive a tracking number via email to track the delivery status of your package. You can track your order using the provided tracking number on our website or through the carrier’s website.
6. Delivery Address
Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
7. Delivery Exceptions
In rare cases, unforeseen circumstances such as natural disasters, accidents, or other events beyond our control may affect delivery times. We will make every effort to notify you of any delays and resolve any issues promptly.
8. Contact Us
If you have any questions, concerns, or special requests regarding delivery, please contact our customer service team at purchasing@pharmaceutra.co.uk. We are here to assist you and ensure a smooth delivery experience.
This Delivery Policy is subject to change without notice. Please refer to the latest version on our website for updates.
Last updated: May 1, 2024